Roadside assistance, available 24/7
Services designed to make your journey easier, anywhere in Canada and the United States.
What roadside assistance includes
Unlimited number of tows
Up to 30 km from the breakdown location, with no limit on the number of calls.
Up to 4 additional service events from the list below to protect you against unexpected roadside incidents.
Door unlocking
Regain access to your vehicle
Battery jump-start
In the event of a dead battery
Flat tire
Replacement with the spare wheel
Fuel delivery
Up to 10 L in the event of running out of fuel
Getting bogged down
Snow, mud, or sand
*Full inclusions and exclusions are set out in the appendix to your Track Warranty contract. Services are subject to the limits specified in the contract. Roadside assistance services are provided and operated by an independent third party. Track Warranty is not responsible for the provision of roadside assistance services..
What to do in the event of a breakdown?
Four simple steps to get help quickly, wherever you are.
Dial 1-844-816-4321
The number dedicated to your Track Warranty
Log in
Name, first name, address, phone number, VIN, and Track Warranty contract number
Describe your situation.
Specify your location and the nature of the breakdown.
Stay safe
Stay in your vehicle while waiting for service to arrive. Wait for the service provider to come to you before getting out of your car.
Frequently Asked Questions
Everything you need to know before calling
There is no limit on the number of tows for the registered vehicle. Each tow covers a distance of up to 30 kilometers.
Light roadside assistance services (fuel delivery, jump-starts, lockouts, tire changes) are limited to a total of 4 incidents per year.
You are responsible for the cost of excess kilometers, and payment must be made before the towing begins.
- Transportation of the occupants following the intervention;
- Parts and labor associated with the repair;
- Impound or storage fees.
Depending on the service provider’s safety rules, this may be possible. If not, assistance in arranging alternative transport (at your own expense) may be offered.
Unattended towing may be offered if an authorized person is present at the destination to receive the vehicle.
If access is not safe, the team will evaluate alternative solutions, and the intervention could be postponed.
The tug operator acts as an independent contractor. Any damage must be reported within 24 hours, prior to any repairs.