Track Warranty inc. (hereinafter « Track », « us », « our » or « ours ») cares about the privacy and protection of the personal information of its clients and users or visitors to its website.
Your consent: By using our site, directly or through merchant access, by making a request for rapid approval, by obtaining a service or by providing us with personal information, you consent to the collection, the use and disclosure of your personal information in accordance with this policy. To exercise any of your rights described herein, you may contact us using the contact information provided in the “Contact Us” section below.
Personal information collected: We collect personal information about our users directly from them, through their interactions on our site or in connection with our services, or through third parties, as described below.
We collect personal information from users on multiple occasions, including, but not limited to, when they visit or use our site, when they complete a form on our site and thanks to the interactivity established between the user and our website.
Users may be required, as appropriate, to provide their full name and email address.
We also collect information about how users use our site and services.
Information collected automatically through our site: We may collect information about users every time they visit our site. This may include the name of the browser, the type of computer used, or technical information about how to connect to our site, such as the operating system, Internet service provider, or other similar information. Most information transmitted automatically between computers does not reveal a user’s identity. We use the information collected to understand the use of our site and to make improvements to it and for the purposes set out in this policy.
Use of Information Collected: Your personal information can only be accessed by certain authorized individuals, and only as part of their assigned duties. Track may use personal information collected from users where permitted or required by law and for a variety of purposes:
Sharing your personal information: We may share personal information with third parties (including outside of Canada) if necessary to provide the services that a user has requested.
A customer list can be created and shared with companies linked to Track. You may request that your name be removed from this list by sending a written request to the Privacy Officer at the contact information provided in the “Contact Us” section below.
With your consent, we may also share your personal information with companies related to Track to better understand you, better meet your needs, and provide the best possible service and customer experience. If you do not wish to avail yourself of this opportunity, you may not consent.
We may use partners or service providers for promotional purposes or to perform certain specialized services, such as hosting or data processing services, banking services and payment processing, studies, marketing and analysis services, customer service, digital support, or mail distribution.
We may share personal information in other circumstances with the user’s consent or as permitted or required by law, including as required by foreign laws applicable to us, our affiliates, and our service providers.
We may transfer personal information about you to provinces, territories, or countries other than where it was originally collected, and your personal information may be processed and stored outside your province or territory of residence, including outside Canada. These jurisdictions or countries may have different data protection laws than the jurisdiction in which you reside, in which case your personal information may be subject to applicable foreign laws. If we need to transfer your personal information to other provinces, territories, or countries, we will protect it as described in this policy.
Your choices and rectification: All users have the right to access the personal information held by Track that concerns them. We will provide you with such information within a reasonable time from the date of receipt of the written request. Reasonable fees may also be charged to process your application. Your right to access or correct your personal information is subject to any applicable legal restrictions. Before giving you access to your personal information or allowing you to correct it, we will do everything necessary to verify your identity. If information is inaccurate, incomplete, or ambiguous, the user may request in writing that it be corrected.
You may withdraw your consent to the collection, use and disclosure of your personal information at any time by contacting us at the contact information in the “Contact Us” section below. Please note that your right to withdraw your consent is subject to certain contractual and legal restrictions as well as sufficient notice. By withdrawing your consent, you may not be able to use certain features of the site and we may not be able to offer you certain services.
If you do not want us to use your personal information for marketing purposes, you can make a request by contacting us as described in the “Contact Us” section below.
Protection of Children’s Privacy: Our site is not intended for persons under 18 years of age, and we do not deliberately collect any information from persons under 18 years of age on our site. If we become aware that we have inadvertently received information from a visitor under the age of 18 on our site, we will delete this information from our records.
Retention of your personal information: We will retain personal information for as long as is reasonably necessary to perform the services you have requested, protect our site and related services and systems from fraud or other illegal activity, respect our legal obligations and protect and enforce our rights under the law. If you withdraw your consent to the processing of your personal information or at the end of your contractual agreement with us, we will stop using and disclosing your personal information to provide our services, but we may retain your personal information if necessary for the purposes indicated above.
To contact us: To request access to the personal information we hold about you that we use or to correct inaccuracies, please contact the person responsible for the protection of personal information in writing, to the address below.
If you have any questions about this policy or our general privacy practices, please contact us at:
By mail: 7750 Boulevard Cousineau, suite 204, in the city of Saint-Hubert, province of Quebec, J3Z 0C8
Language: In the event of a discrepancy between the English and French versions of the site’s content, including this policy, the French version shall take precedence.
This document was last updated on October 31, 2022.