Track Warranty inc. (hereinafter « Track », « us », « our » or « ours ») cares about the privacy and protection of the personal information of its clients and users or visitors to its website.

Therefore, Track is committed to protecting the personal information it receives and uses and to treating it as confidential. This Privacy Policy (hereinafter the “Policy”) sets out the steps we take to fulfill this commitment and describes how we collect, use, retain, disclose, and process users’ personal information (hereinafter collectively the “users” and individually the “user”), in accordance with applicable legislation, including the Act respecting the protection of personal information in the private sector (Québec).

Your consent: By using our site, directly or through merchant access, by making a request for rapid approval, by obtaining a service or by providing us with personal information, you consent to the collection, the use and disclosure of your personal information in accordance with this policy. To exercise any of your rights described herein, you may contact us using the contact information provided in the “Contact Us” section below.

Personal information collected: We collect personal information about our users directly from them, through their interactions on our site or in connection with our services, or through third parties, as described below.

We collect personal information from users on multiple occasions, including, but not limited to, when they visit or use our site, when they complete a form on our site and thanks to the interactivity established between the user and our website.

Users may be required, as appropriate, to provide their full name and email address.

We also collect information about how users use our site and services.

Information collected automatically through our site: We may collect information about users every time they visit our site. This may include the name of the browser, the type of computer used, or technical information about how to connect to our site, such as the operating system, Internet service provider, or other similar information. Most information transmitted automatically between computers does not reveal a user’s identity. We use the information collected to understand the use of our site and to make improvements to it and for the purposes set out in this policy.

Cookies and similar technologies: The operation of our site includes the use of cookies. A cookie is a tiny piece of data that our site can send to your browser and that can later be stored on your hard drive, so that we can recognize you on your next visit. We use cookies on our site to improve the user experience and to offer personalized recommendations, products, and services. We also use cookies to collect information on our behalf and on behalf of our service providers about your use of the site and other websites. These pieces of information then allow us and these other sites to customize the site or other content, such as advertisements, based on your interests and preferences (for example, language of navigation) and enhance your user experience. If the user is using a computer in a public place or sharing a computer with others, we recommend that they clear their stored browsing history before ending each session.

Online advertising. We may use third-party services to advertise on our site or other websites. These companies may use cookies, tracking tags or web beacons to report certain information about your visits to our site and other websites (such as the web pages you visit and your reactions to advertising) to measure the effectiveness of our marketing campaigns and to present you with relevant advertising tailored to your situation, whether on our site or elsewhere.

Google Analytics. Track uses the Google Analytics service and must inform the user how the data will be used. For more details, see Google’s Privacy Policy and Terms of Use: http://www.google.com/intl/en/policies/privacy/partners.

Use of Information Collected: Your personal information can only be accessed by certain authorized individuals, and only as part of their assigned duties. Track may use personal information collected from users where permitted or required by law and for a variety of purposes:

• To provide services: We need certain information to register a user for a service, to offer and manage our services, and to resolve service issues.

• To personalize the user experience: We may use the information we collect to personalize the user experience while using our site or a service. We also analyze the data as a whole to understand how users generally use the services and resources provided on our site.

• To improve our site: The information collected, including user feedback, helps us improve our site and services.

• To manage a promotion, contest, survey or other elements of the site: We use the information collected to manage contests, promotions, surveys and other elements of the site.

• For marketing purposes: Personal information helps us compile statistics, build a personalized consumer profile, better understand user needs and preferences, to provide them with information and offers that may be of interest to them. We have a variety of ways to share information and offers with you, including email and online advertising. Users who do not want their personal information to be used for these marketing purposes should let us know by contacting us in the manner set out herein.

• For other business purposes, on reasonable grounds: We may use the information collected to develop artificial intelligence to facilitate service delivery and recovery, detect and prevent fraudulent activity, to comply with legal requirements, to enforce agreements we have with users, and to maintain records. We could also use it for other purposes if the user consents to it or if the law permits or requires it.

Sharing your personal information: We may share personal information with third parties (including outside of Canada) if necessary to provide the services that a user has requested.

A customer list can be created and shared with companies linked to Track. You may request that your name be removed from this list by sending a written request to the Privacy Officer at the contact information provided in the “Contact Us” section below.

With your consent, we may also share your personal information with companies related to Track to better understand you, better meet your needs, and provide the best possible service and customer experience. If you do not wish to avail yourself of this opportunity, you may not consent.

We may use partners or service providers for promotional purposes or to perform certain specialized services, such as hosting or data processing services, banking services and payment processing, studies, marketing and analysis services, customer service, digital support, or mail distribution.

We may share personal information in other circumstances with the user’s consent or as permitted or required by law, including as required by foreign laws applicable to us, our affiliates, and our service providers.

We may transfer personal information about you to provinces, territories, or countries other than where it was originally collected, and your personal information may be processed and stored outside your province or territory of residence, including outside Canada. These jurisdictions or countries may have different data protection laws than the jurisdiction in which you reside, in which case your personal information may be subject to applicable foreign laws. If we need to transfer your personal information to other provinces, territories, or countries, we will protect it as described in this policy.

Your choices and rectification: All users have the right to access the personal information held by Track that concerns them. We will provide you with such information within a reasonable time from the date of receipt of the written request. Reasonable fees may also be charged to process your application. Your right to access or correct your personal information is subject to any applicable legal restrictions. Before giving you access to your personal information or allowing you to correct it, we will do everything necessary to verify your identity. If information is inaccurate, incomplete, or ambiguous, the user may request in writing that it be corrected.

You may withdraw your consent to the collection, use and disclosure of your personal information at any time by contacting us at the contact information in the “Contact Us” section below. Please note that your right to withdraw your consent is subject to certain contractual and legal restrictions as well as sufficient notice. By withdrawing your consent, you may not be able to use certain features of the site and we may not be able to offer you certain services.

If you do not want us to use your personal information for marketing purposes, you can make a request by contacting us as described in the “Contact Us” section below.

Protection of Children’s Privacy: Our site is not intended for persons under 18 years of age, and we do not deliberately collect any information from persons under 18 years of age on our site. If we become aware that we have inadvertently received information from a visitor under the age of 18 on our site, we will delete this information from our records.

Third-Party Websites: Our website may offer hyperlinks to other websites that do not belong to us and that we do not operate. Information exchanged through these other websites is not subject to this policy; therefore, we recommend that you review the privacy policy that applies to these websites. These links do not constitute endorsement or recommendation of linked websites. Hyperlinked websites have separate and independent privacy policies, notices, and terms of use, which we recommend you read carefully. We have no control over these websites and, therefore, we assume no responsibility for how the companies that operate these linked sites may collect, use, or disclose, protect, and treat personal information.

Retention of your personal information: We will retain personal information for as long as is reasonably necessary to perform the services you have requested, protect our site and related services and systems from fraud or other illegal activity, respect our legal obligations and protect and enforce our rights under the law. If you withdraw your consent to the processing of your personal information or at the end of your contractual agreement with us, we will stop using and disclosing your personal information to provide our services, but we may retain your personal information if necessary for the purposes indicated above.

Changes to our Privacy Policy: Any user agrees that the Policy may be changed by Track at any time without notice and that it is bound by such changes; therefore, Track suggests that users regularly review the Policy. Each time we do so, we change the update date at the bottom of this page. You acknowledge and agree that it is your responsibility to periodically review this policy for any changes we may have made to it.

To contact us: To request access to the personal information we hold about you that we use or to correct inaccuracies, please contact the person responsible for the protection of personal information in writing, to the address below.

If you have any questions about this policy or our general privacy practices, please contact us at:

Email: prp@trackgarantie.com

By mail: 7750 Boulevard Cousineau, suite 204, in the city of Saint-Hubert, province of Quebec, J3Z 0C8

Language: In the event of a discrepancy between the English and French versions of the site’s content, including this policy, the French version shall take precedence.

Priority of Contracts: Any provision of any specific contract or agreement between Track and you that is not consistent with the provisions of these terms, or the provisions of the Privacy Policy shall take precedence over the latter.

This document was last updated on October 31, 2022.