Frequently Asked Questions

Here you will find answers to the most frequently asked questions about Track’s extended warranties for used vehicles.

Can’t find the answer to your question? Feel free to contact us!

I have a problem with my vehicle, what do I do?

First, contact us by phone or email. We will review the details of your contract together. Then, we will refer you to the Track Warranty Inc. authorized service centre closest to the location of your vehicle so that it can be serviced.

Can I transfer my warranty?

If you sell your vehicle, you can transfer your warranty to the new owner (an individual) within 15 days of the sale. To make the transfer or for more information, contact us at 450 964-3111 or reach us toll-free at 1 800 463-3777.

What is the deadline to cancel my warranty?

You have up to 10 days following the purchase of your vehicle to cancel your warranty. We suggest you contact your dealer to discuss your decision.

I am in the United States, is my warranty valid?

Yes, your warranty is valid throughout Canada and the United States. Contact us and we will advise you of the steps to follow to have your vehicle diagnosed.

Can I have the repairs done on my own and get reimbursed afterwards?

No. In order to receive a refund, you must have received our authorization. Your vehicle will then be sent directly to one of our partner service centres.

Do I have to keep my oil change receipts?

Yes, you should keep your oil change receipts as proof of your vehicle’s maintenance. We will use these documents to analyze your claims file. Please note that your oil changes must have been done at a garage and that the receipts must be in due form.

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